shenhebaoguo.com is committed to providing customers with a secure, convenient, and transparent online payment experience. The following payment policy applies to orders placed on the website and related payment activities.

1. Payment Methods

shenhebaoguo.com supports order payments via the methods displayed on the checkout page. Available payment methods may vary depending on order details, the payment region, and the status of payment services.

During the payment process, certain payment information may be securely handled by third-party payment processing services.

2. One-time Payment

Orders for products on shenhebaoguo.com require a one-time payment.

The amount you pay applies only to the specific order submitted; it does not involve automatic renewals or recurring charges. Unless you actively submit a new order, we will not automatically charge you for subsequent fees based on a previous order.

3. Order Payment

When submitting an order, please ensure that the payment information provided is accurate and complete, and confirm that you have the legal right to use the chosen payment method.

Order processing will only begin after the payment is successful and the order is confirmed.

If the payment fails, is declined, or the transaction is not completed, the order may not be processed.

4. Order Amount

Product prices, as well as applicable taxes, shipping fees, and other related charges, will be displayed before you submit your order.

As prices, taxes, and shipping fees may vary based on order details, the final amount payable is the amount displayed on the checkout page.

5. Payment Security

We implement reasonable technical measures to protect order and payment-related information.

We generally do not store complete bank card details directly; certain payment information is handled by the respective third-party payment processing services in accordance with their security standards.

Customers are also responsible for safeguarding their accounts, payment information, and devices.

6. Payment Failure or Order Cancellation

If payment is unsuccessful, we may be unable to process or ship the order.

If an order is cancelled due to stock issues, incorrect information, payment problems, or other valid reasons—and the customer has already made the payment—we will issue a refund in accordance with the applicable refund policy, based on the specific circumstances.

7. Duplicate Charges

If you believe a duplicate charge has occurred for the same order, please contact us promptly using the contact details provided on shenhebaoguo.com and provide the order information and relevant payment records. We will verify the transaction details and, upon confirming a duplicate charge, handle the matter based on the specific circumstances.

8. Unauthorized Transactions

If you discover an unauthorized transaction in your payment records, please promptly contact your payment provider and also contact shenhebaoguo.com to make an inquiry.

To ensure transaction security, we may conduct further verification or implement necessary restrictions on orders showing signs of irregularities.

9. Refunds

Orders eligible for a refund will be processed in accordance with shenhebaoguo.com’s return and refund policy.

Refunds are typically issued to the original payment method. Once a refund has been processed, it may take 3–5 business days for the bank or payment provider to reflect the refund in your account.