shenhebaoguo.com aims to ensure a satisfying shopping experience for every customer. If the item you receive has quality issues, is damaged during transit, or differs significantly from your order details, please contact us promptly so we can assist you based on the specific circumstances.

1. Return Request Period

If you wish to return an item, please contact shenhebaoguo.com to submit a return request within 30 days of receiving the product.

We may be unable to process return requests submitted after this period, except where otherwise required by law.

2. Return Conditions

To be eligible for a return, items generally must be unused, unwashed, undamaged, and in a condition suitable for resale.

Refunds may not be granted if the item shows signs of use, stains, damage, or other conditions that prevent resale.

Certain items that are unsuitable for resale due to hygiene, safety, or other valid reasons may also be ineligible for return.

3. Quality Issues or Incorrect Items

Please contact us as soon as possible if the item you receive has obvious quality defects, damage caused during shipping, or differs significantly from your order.

Please provide your order details along with relevant photos or other necessary information so we can verify the situation.

If the issue is confirmed to be our responsibility, we will arrange a refund or replacement based on the circumstances and cover reasonable return shipping costs.

4. Returns for Non-Quality Reasons

If the return is not due to quality issues—such as personal preference, no longer needing the item, or a change of mind—the customer may be responsible for return shipping costs, provided the item meets return eligibility criteria.

Once the returned item is received and verified to meet return requirements, we will process the refund in accordance with applicable policies.

5. Exchanges

If you wish to exchange an item, please contact us as soon as possible after receipt, providing your order details and the reason for the exchange.

Exchange availability depends on stock levels and specific circumstances. If the same item is unavailable, we may offer other reasonable solutions.

6. Refunds

Upon receiving the returned item, we will inspect its condition. Refunds for eligible orders will be processed after verification.

Refunds are typically issued to the original payment method. Once the refund has been processed, it may take an additional 3–5 business days for the funds to appear in your account.

Whether shipping fees or other charges from the original order are refundable depends on the reason for the return and applicable policies.

7. Non-returnable Items/Conditions

Returns may not be accepted in the following situations:

The return period has expired;
The item has been used, washed, or is otherwise unfit for resale;
The item was damaged due to customer actions;
The item is missing necessary components or accessories;
Valid order information cannot be provided;
Issues caused by improper storage or use by the customer.

Situations where returns are mandatory under applicable laws are not subject to the above restrictions.

8. Return Shipping

To initiate a return, please contact shenhebaoguo.com for instructions. Do not ship items back without prior confirmation, as this may delay the return process.

If the return is due to issues for which we are responsible—such as quality defects, shipping damage, or incorrect items—we will cover reasonable return shipping costs based on the specific circumstances.

For returns not related to quality issues, the customer is generally responsible for return shipping costs.

9. Contact Us

To request a return or exchange, or to check the status of a refund, please contact us using the details provided on shenhebaoguo.com and include your order information.
Company: GINA HEADWEAR
Address: 14 rue de Thionville, 75019 Paris
Email: [email protected]
Phone: +33 632064731
Upon receiving your request, we will assist you in resolving the matter based on the specific circumstances.